Frequently Asked Questions (FAQs) — Haikusito

1. What does Haikusito sell?

Haikusito offers a wide range of hair and beauty products, including wigs, lace-front wigs, glueless wigs, braided wigs, extensions, toppers, ponytails, eyelashes, hair accessories, and hair tools.

2. What types of wigs do you offer?

Our collection includes Front Lace Wigs, Glueless Front-Lace Wigs, Snowflake Lace, Black Sapphire Lace, Free Part Lace Front Wigs, Pre-Cut Lace Wigs, Headband Wigs, Silk Top Wigs, Braided Wigs, Monofilament Lace Wigs, and Full Hand-Tied Mono Wigs.

3. Do you offer hair extensions?

Yes. We offer different extension options, including Halo Extensions, Clip-In Extensions, and Ponytails, depending on availability.

4. Do you sell hair toppers?

Yes. Our topper collection includes Synthetic Toppers and Human Hair Toppers.

5. Do you sell eyelashes?

Yes. Haikusito offers DIY Eyelashes, Magnetic Eyelashes, and other lash styles.

6. How do I choose the right wig?

We recommend reviewing the product description, available specifications, size information, color options, and photos before placing your order. If you need assistance choosing a product, contact our customer support team.

7. Are your wigs suitable for everyday wear?

Many of our products are designed for versatile styling and everyday use. However, suitability can vary depending on the specific wig, material, construction, and styling method. Please review the individual product details before purchasing.

8. How do I care for my wig?

Care instructions can vary depending on the type and material of the wig. Always follow the care instructions provided with your specific product and avoid using heat or styling products unless they are suitable for that particular wig.

9. How long does shipping take?

Shipping and delivery times can vary depending on the destination, product availability, processing time, and shipping method selected at checkout. Please check the shipping information provided during checkout for the applicable delivery estimate.

10. Will I receive tracking information?

Yes. Once your order has been shipped and tracking information is available, we will provide the tracking details so you can monitor your package.

11. Can I change or cancel my order?

If you need to change or cancel an order, please contact us as soon as possible at gshk89@outlook.com. We will review the order status and let you know whether the requested change is still possible.

12. What if I receive the wrong or damaged item?

Please contact us as soon as possible with your order number and clear photos of the product and packaging. Our support team will review the issue and assist you with the next steps.

13. Can I return an item?

Returns are subject to our current Return & Refund Policy and the eligibility requirements for the specific product. Please review our policy before sending an item back.

14. Are final-sale products returnable?

Products marked Final Sale may have different return or exchange conditions. Please carefully review the product listing and our return policy before purchasing a final-sale item.

15. Do you offer different wig colors?

Yes. Selected wigs are available in different colors and shades. Available color options are displayed on the relevant product page.

16. How can I contact Haikusito?

Our customer support team is available through:

Email: gshk89@outlook.com
Phone: 8395001318

Please include your order number when contacting us about an existing order so we can assist you more efficiently.

17. Where is Haikusito based?

Haikusito operates as a USA-based online store, serving customers through our online shopping platform.

18. Do you regularly add new products?

Yes. We continue to expand our collections and introduce new wigs, extensions, beauty products, and accessories. Check our New Arrivals section regularly to discover the latest additions.

19. How can I find out about new arrivals and promotions?

You can check the New Arrivals section of our website and subscribe to our email updates when available to stay informed about new products and special offers.

20. Why shop with Haikusito?

At Haikusito, we bring together a broad selection of hair and beauty products in one convenient online destination. From everyday styling essentials to wigs, extensions, toppers, lashes, and accessories, our goal is to make it easier for you to explore and create the look you want.