Shipping Policy — Haikusito

Last Updated: September 2026

At Haikusito, we aim to make your shopping experience simple and convenient. This Shipping Policy explains how we process and deliver orders placed through our online store.

1. Order Processing

Orders are processed after payment has been successfully confirmed.

Please allow 1–3 business days for order processing before your package is shipped.

Orders may require additional processing time during holidays, promotional periods, or periods of unusually high order volume.

Once your order has been shipped, you will receive a shipping confirmation with tracking information when available.

2. Shipping Within the USA

Haikusito currently focuses on serving customers within the United States.

Available shipping options and applicable shipping charges will be displayed during checkout based on your shipping address and order.

Estimated delivery times may vary depending on the destination, shipping method, carrier, and other circumstances outside our control.

3. Shipping Times

Estimated delivery time begins after your order has been processed and shipped.

Typical delivery times may vary depending on the shipping method selected at checkout.

Please note: Shipping estimates are not guaranteed delivery dates. Carrier delays, weather, holidays, incorrect addresses, and other unforeseen circumstances may affect delivery times.

4. Shipping Costs

Shipping charges, if applicable, are calculated and displayed during checkout before you complete your purchase.

From time to time, Haikusito may offer promotional or free-shipping offers. Any applicable offer will be displayed on our website or during checkout.

5. Order Tracking

Once your order has shipped, tracking information will be provided when available.

Please allow some time for the carrier's tracking system to update after the package has been scanned.

If your tracking information does not update immediately, your package may still be moving through the carrier's network.

6. Incorrect Shipping Address

Please carefully review your shipping information before completing your order.

If you provide an incorrect or incomplete address, contact us as soon as possible at:

Email: gshk89@outlook.com
Phone: 8395001318

We will try to assist if the order has not yet been shipped. Once an order has been shipped, we may not be able to change the delivery address.

Additional shipping costs resulting from an incorrect address may be the customer's responsibility.

7. Lost, Stolen, or Delayed Packages

Once an order has been handed over to the shipping carrier, delivery is subject to the carrier's handling and delivery procedures.

If your tracking information shows that a package has been delivered but you cannot locate it, please first check around your delivery location and contact the carrier for additional information.

If you still need assistance, contact Haikusito and provide your order and tracking information.

8. Damaged Packages

If your package arrives damaged, please contact us as soon as possible.

Send us:

• Your order number

• Photos of the package

• Photos of the damaged product

• A brief description of the issue

Our customer service team will review the information and assist you with the appropriate next steps.

9. Multiple Items

If your order contains multiple products, your items may occasionally arrive in separate packages depending on product availability and fulfillment arrangements.

If multiple tracking numbers are provided, you can track each shipment separately.

10. International Shipping

Our primary shipping service is currently focused on customers within the United States.

If international shipping becomes available for your location, the available shipping options and costs will be displayed during checkout.

11. Order Changes & Cancellations

If you need to change or cancel an order, please contact us as quickly as possible.

Email: gshk89@outlook.com

Because orders may enter processing shortly after purchase, we cannot guarantee that a cancellation or modification will be possible once processing or shipment has begun.

12. Contact Us

If you have questions about your order or shipping, our support team is available at:

Haikusito
📧 Email: gshk89@outlook.com
📞 Phone: 8395001318

We're happy to help with questions regarding your order, tracking information, and delivery.